jiji Terms and Conditions

1.1 Age Requirement

The minimum age to use jiji's services is 21. When opening an account, you must confirm that you are 21 years of age or older. jiji reserves the right to verify age at any time using a national identity card or passport. Any account registered by a person under age will be closed immediately, and funds deposited into that account will not be refunded.

1.2 One Account Policy

Each person may register only one account. If a single person holds multiple accounts, jiji reserves the right to close them and cancel all bonuses. If multiple members of the same household use the same device or internet connection, they may hold separate accounts — however, this must be reported to jiji support in advance.

1.3 Accuracy of Registration Information

All information provided at registration — name, date of birth, mobile number — must be accurate and truthful. If an account is opened with incorrect or false information, jiji reserves the right to close it at any time and void any winnings earned. To request a change to your information, please contact us through the support chat.

2.1 Account Security

It is your responsibility to keep your jiji account username and password fully confidential. Do not allow any third party access to your account. If you notice any unauthorised access or suspicious activity on your account, notify us immediately through 24/7 live chat. The account holder is responsible for all activity on their account, unless it was caused by a technical error on jiji's part.

2.2 Account Verification (KYC)

jiji may request KYC (Know Your Customer) verification at any time. Submitting the required identity documents before or after a withdrawal request may be mandatory. Members may be asked to send scanned copies of their national identity card or passport to support. Withdrawals may be temporarily held until documents are submitted.

2.3 Closing an Account

Any member who wishes to close their account may request this through live chat or email. Any balance remaining in the account must be withdrawn before closure. For accounts that have been inactive for an extended period with no transactions, jiji may apply an inactivity fee after a set period, which will be communicated to the member in advance.

3.1 Deposit Terms

The minimum deposit amount at jiji is ৳200. Accepted deposit methods are: bKash, Nagad and Rocket. Only deposits from a mobile wallet registered in the member's own name are accepted. Deposits from third-party accounts may be cancelled and the account may be subject to verification.

• Minimum deposit: ৳200 (per method)
• Accepted methods: bKash, Nagad, Rocket
• Deposits must be made from the member's own account only

3.2 Withdrawal Terms

The minimum withdrawal amount at jiji is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals will be sent only to the same mobile wallet used for the deposit — bKash, Nagad or Rocket.

• Minimum withdrawal: ৳800
• Withdrawal time: generally 10–45 minutes
• Bonus-related winnings may not be withdrawn before the bonus wagering requirement is met
• Account verification may be required before a withdrawal can be processed

3.3 Suspicious Transactions

If jiji considers any transaction to be unusual, suspicious or outside its policies, it reserves the right to place that transaction on hold and investigate. Transactions found to be connected to money laundering or fraud will be cancelled, and the associated account may be permanently closed.

4.1 Welcome Bonus

New members at jiji may receive a 100% bonus on their first deposit, up to ৳20,000. A minimum deposit of ৳200 is required to qualify for this bonus. The wagering requirement for the bonus is 20 times the bonus amount. For example: a ৳1,000 deposit with a ৳1,000 bonus gives a total balance of ৳2,000, and the wagering requirement will be ৳1,000 × 20 = ৳20,000.

4.2 General Bonus Terms

The following general terms apply to all bonuses and promotions at jiji:

1. No bonus may be withdrawn until its wagering requirement has been met.
2. Multiple bonuses may not be claimed while one bonus is already active.
3. Each bonus applies to one account only — multiple claims from the same household or device are not permitted.
4. jiji reserves the right to change or cancel any bonus offer at any time.
5. If any fraud or deliberate misuse of a bonus is proven, the bonus and any related winnings will be cancelled.

4.3 Other Promotions

jiji regularly runs various promotions, including weekly deposit bonuses, Friday festival bonuses, cricket betting offers and birthday rewards. Each offer has its own terms and conditions, which are detailed on that offer's page. The overall bonus policy is governed by these terms and conditions.

5.1 Bet Acceptance and Cancellation

A bet is only finalised once the system successfully confirms it. If a bet does not enter the system due to a network problem or technical error, jiji may consider it void. If an event is cancelled, the original stake for that bet will be returned to the member's wallet.

5.2 Incorrect Odds

If unusual or incorrect odds are displayed for an event due to a technical error or a data provider's mistake, jiji reserves the right to cancel those bets or recalculate them at the correct odds. In such cases, the member will be informed in advance and the original stake will be returned.

5.3 Casino and Slot Game Rules

Each casino and slot game has its own RTP and volatility. Game outcomes are determined entirely by a random number generator (RNG), which is independently verified. If a game remains incomplete due to a technical issue, jiji will cancel the relevant round and return the stake. In live casino games, the dealer's decision is final.

5.4 Multi Bets and Combination Bets

Multiple selections can be added to a multi bet, and the full payout is paid only if all selections win. If even one selection is wrong, the entire stake will be lost. If one event in a multi bet is cancelled, that selection is removed and the remaining selections continue to apply.

6.1 Setting Limits

jiji believes that playing within limits is essential for healthy entertainment. Members can set daily, weekly or monthly deposit limits on their account. If a member feels that their gaming habits are getting out of control, please read our Responsible Gaming section — it contains detailed information on self-exclusion and support.

6.2 Self-Exclusion

Any member may request to temporarily close their account for a set period. This feature can be activated through live chat. During the self-exclusion period, no bonuses or promotional communications will be sent to that account.

6.3 Protection of Minors

jiji is always committed to keeping those under 21 from playing. If any family member suspects that a minor is using our platform, please contact support immediately.

7.1 Unauthorised Activities

The following actions are strictly prohibited on the jiji platform:

• Opening multiple accounts to claim bonuses or promotions more than once.
• Attempting to influence game outcomes through fraudulent means.
• Using software bots, automated betting scripts or any third-party programs.
• Transferring or selling an account.
• Attempting to complete the verification process using false or forged identity documents.
• Attempting to breach the platform's security systems.
• Harassing or behaving offensively towards another member.

7.2 Consequences of Violations

In the event of a violation of any of the above rules, jiji may take any of the following actions:

1. Temporarily or permanently suspending the account.
2. Cancelling related bonuses and winnings.
3. Confiscating the balance and blocking the withdrawal process.
4. Notifying the relevant legal authorities.

8.1 Data Collection and Use

jiji collects necessary personal information during registration and use. This information is used solely for providing services, verifying identity and ensuring security. Our detailed data use policy is set out in the Privacy Policy, which forms an integral part of these terms and conditions.

8.2 Data Protection

jiji uses SSL encryption and modern security technology to protect members' personal and financial information. Members' information is not shared with third parties unless required by law or essential for providing the service.

8.3 Use of Cookies

Cookies are used on the jiji website to improve site functionality and personalise the user experience. Cookies can be managed through browser settings, though disabling them may limit some features.

9.1 Liability for Service Interruptions

jiji is not responsible if the service is temporarily unavailable due to technical problems, network outages or third-party service failures. jiji always works to maintain service quality and endeavours to notify members before any planned maintenance.

9.2 Third-Party Services

The jiji platform includes services from various game studios and payment providers. jiji is not directly responsible for any issues arising from third-party services, but will assist in resolving them.

9.3 Responsibility for Betting Decisions

Each member's own betting and gaming decisions are entirely their own responsibility. jiji does not provide betting advice or guarantee any outcome. Gaming and betting carry financial risk — always play within your means.

10.1 Amendment of Terms

jiji reserves the right to partially or fully change these terms and conditions at any time. Members will be notified in advance of significant changes — via a notice on the site or by email. Continued use of the service after any change will be taken to mean that the member has accepted the new terms and conditions.

10.2 Dispute Resolution

If a member has a complaint about any matter, please first contact the support team through 24/7 live chat. If the complaint is not resolved, a formal complaint may be submitted by email. jiji endeavours to resolve all complaints as quickly and impartially as possible.

10.3 Support and Contact

jiji's support team is available in both Bengali and English, 24 hours a day, 7 days a week — via live chat and email. For answers to common questions, visit our FAQ section, where you'll find answers about accounts, payments, and bonuses.

Email: [email protected]