jiji FAQ – Account Verification, Withdrawal and General Questions

Question 1

What documents are needed to verify an account at jiji?

Accepted Answer

To verify your account at jiji, you will generally need a clear photo of your National ID (NID) or passport. A driving licence may also be accepted. Make sure the document is readable and not expired. Upload photos of both the front and back of each document separately.

Question 2

Does the name have to match the bKash or Nagad account name exactly?

Accepted Answer

Yes, the name on your jiji account must match the registered name on your bKash, Nagad or Rocket mobile wallet. If you deposit or withdraw under a different name, the transaction may be blocked and verification may be delayed. Make sure to provide the correct name at the time of registration.

Question 3

When will jiji ask me to verify my account?

Accepted Answer

jiji may request verification before your first large withdrawal or when a certain amount is exceeded. Verification may also be required if unusual activity is detected on the account or when claiming a birthday reward. Completing verification on time keeps the withdrawal process smooth.

Question 4

Does jiji keep my personal information and documents safe?

Accepted Answer

jiji uses SSL encryption to protect all personal information. Uploaded copies of your NID or passport are used only for verification purposes and are not shared with third parties. Read the privacy policy for more details.

Question 5

Why is account verification important?

Accepted Answer

Verification confirms that you are the account owner, so no one else can withdraw money in your name. It also helps prevent fraud and money laundering. Verification is essential for maintaining a safe environment at jiji and for confirming the 21+ age requirement.

Question 6

What are the betting limits at the live casino tables on jiji?

Accepted Answer

jiji live casino has separate tables for different budgets — from low-stake tables to high-limit VIP tables. New players are better off starting at low-limit tables. The limits for each table are shown on screen before you enter the lobby, so choose the table that suits you.

Question 7

How do you play live roulette?

Accepted Answer

In live roulette, a ball is released onto a spinning wheel and the number where the ball lands is the result. You can place bets on a single number, a group of numbers, a colour (red or black), or odd/even. Both European and Live Auto Roulette formats are available at jiji. There is a set time to place bets, and you must bet within that time.

Question 8

What are the rules of Teen Patti and Andar Bahar?

Accepted Answer

In Teen Patti, each player receives three cards and the best hand wins. Andar Bahar is simpler — one card is placed in the middle, the remaining cards are dealt into two piles (Andar on the left, Bahar on the right), and you bet on which side will first receive a card matching the middle one. Tables with Bengali-speaking dealers are available at jiji.

Question 9

What is the difference between live dealer games and regular casino games?

Accepted Answer

Regular casino games are run by software using a Random Number Generator (RNG). In live dealer games, a real dealer sits in front of a camera and uses actual cards or a roulette wheel, which you watch in real time. jiji's live studio also offers HD video and a chat feature.

Question 10

What should I do if I notice suspicious activity on my account?

Accepted Answer

If you see unfamiliar logins or transactions, contact jiji live chat immediately and change your password. You can also request a temporary lock on your account. If you think your information has been compromised, change your bKash and Nagad PINs as well.

Question 11

Is it safe to give someone my OTP or bKash/Nagad PIN?

Accepted Answer

No, never. jiji and its representatives will never ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for these by phone or chat, it is a scam. Do not share this information with anyone — even someone claiming to be jiji support.

Question 12

How can I identify a fake jiji site?

Accepted Answer

Before logging in, always confirm the correct URL in your browser's address bar. Fake site URLs are often created with one or two character differences, such as an extra number or a different domain extension. Check for the SSL padlock. If in doubt, contact jiji's official support directly.

Question 13

What kind of password should I use for my jiji account?

Accepted Answer

Choose a password of at least 8 characters combining uppercase and lowercase letters, numbers and special characters (!@#$%). Do not use your name, date of birth or simple sequences like "12345". Do not reuse a password from another site on jiji.

Question 14

What is the minimum withdrawal amount on jiji?

Accepted Answer

The minimum withdrawal amount on jiji is ৳800. Withdrawal requests below this amount will not be accepted. Use bKash, Nagad or Rocket to withdraw — the number must be registered in your own name. The minimum deposit is ৳200.

Question 15

How long does a withdrawal to bKash usually take?

Accepted Answer

The standard processing time for withdrawals at jiji is 10 to 45 minutes. In most cases, the money reaches your bKash, Nagad or Rocket account within this time. If your request is still pending after sending, check for updates via live chat.

Question 16

Can I withdraw at night or on weekends?

Accepted Answer

Withdrawal requests on jiji can be made at any time — at night or on weekends. The support team is active 24/7 and aims to complete processing within 10–45 minutes. Just make sure your account is verified.

Question 17

Can I withdraw to someone else's bKash or Nagad?

Accepted Answer

No, jiji only processes withdrawals to a mobile wallet registered in your own name. Sending money to a third-party bKash, Nagad or Rocket number is not possible. This rule is in place to protect your funds.

Question 18

How can I withdraw winnings from a bonus?

Accepted Answer

jiji's welcome bonus gives a 100% bonus up to ৳20,000, and the bonus amount must be wagered 20 times. For example, if you deposit ৳1,000 you receive ৳1,000 in bonus, and after completing ৳1,000 × 20 = ৳20,000 in wagers, you can withdraw your winnings.

Question 19

What should my username and password look like on jiji?

Accepted Answer

A username is generally a combination of letters and numbers and may not be changeable after registration, so choose carefully from the start. Use uppercase and lowercase letters, numbers and symbols in your password. Avoid easily guessable passwords.

Question 20

What should I do if I forget my password?

Accepted Answer

On the login page, click the "Forgot password?" option and enter your registered mobile number or email. An OTP or reset link will be sent to you. Never share the OTP with anyone. If you have trouble, get help through jiji live chat.

Question 21

I'm having trouble logging into jiji on a new phone — what should I do?

Accepted Answer

When logging in on a new device for the first time, jiji may send a verification code to your registered number. Clear your browser cache and try again. If you are using the app, make sure the latest version is installed. If the problem continues, let us know via 24/7 live chat.

Question 22

Can I change the phone number or email on my jiji account?

Accepted Answer

To change personal information, you will need to contact jiji support. For security reasons, this option may not be available directly in the portal. Verification documents may be required for the change. Compliance with the terms and conditions is mandatory for all matters.

Question 23

Does the account get locked after repeated failed login attempts?

Accepted Answer

If the wrong password is entered too many times, jiji may temporarily lock the account for security reasons. In this case, wait a while or set a new password using "Forgot password?". Contact live chat directly for a quick resolution.

Detailed questions and answers about account, withdrawals and live casino on jiji

What you will find on this page

Account Verification

Live Casino

Account Security

Withdrawal Questions

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