jiji Privacy Policy
This policy explains in detail how your personal information is collected, stored, and used when you open an account at jiji or use our services.
Introduction and Scope
This privacy policy applies to jijibet.cam ("jiji", "we", "us") and all its services. This policy takes effect when you visit our website, register an account, make a deposit, withdraw, or use any of our services.
To learn more about us and understand how jiji operates, you can read our About Us page. This policy forms part of a contract and should be read together with our Terms and Conditions.
By using our services, you agree to the collection and use of information as described in this privacy policy. If you do not agree, please stop using our services.
Who This Policy Applies To
This policy applies to all registered members and guest users of jiji who use our services through our website, mobile app, or any other channel.
Our Commitment
jiji does not sell your information to third parties. We use your information only to provide services, ensure security, and meet legal obligations.
What Information We Collect
jiji collects user information from various sources. Below is a detailed description of the information collected:
2.1 Information You Provide Directly
When you register or contact us, we collect the following information:
- Full name and date of birth (for age verification — minimum age to use the service is 21+)
- Email address and mobile number
- Residential address
- Preferred payment method (bKash, Nagad, or Rocket number)
- National ID card or passport details (for identity verification)
2.2 Automatically Collected Information
The following information is automatically recorded while you use our platform:
- IP address and device identifier information
- Browser type, operating system, and device model
- Session duration and list of pages visited
- Information obtained from cookies and similar tracking technologies
- Transaction history and betting activity records
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may also receive a limited amount of information from identity verification agencies and payment processors. This information is used solely for the account verification process.
Purpose of Using Information
Collected information is used for specific, clear, and lawful purposes. jiji never uses information for unnecessary purposes.
| Purpose of Use | Details | Legal Basis |
|---|---|---|
| Account Management | Registration, login, profile updates, and account verification | Performance of contract |
| Transaction Processing | Managing deposits and withdrawals, maintaining payment records | Performance of contract |
| Security and Fraud Prevention | Detecting suspicious activity, protecting accounts | Legitimate interest |
| Customer Support | Providing support via live chat and email | Performance of contract |
| Bonuses and Promotions | Verifying offer eligibility, distributing rewards | Consent and legitimate interest |
| Legal Obligations | Complying with responsible gambling rules, age verification | Legal obligation |
| Service Improvement | Analysing and improving platform performance | Legitimate interest |
Information Sharing and Disclosure
jiji never sells your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:
Payment Providers
Necessary information is shared with mobile payment providers such as bKash, Nagad, and Rocket to complete deposit and withdrawal processes. This information is used solely to complete transactions.
Identity Verification Agencies
Limited information may be shared with trusted identity verification agencies to verify accounts and confirm age (meeting the 21+ requirement). These agencies operate under strict confidentiality agreements.
Law Enforcement Agencies
We may have a legal obligation to disclose information to authorities as part of a court order or valid legal process. In such cases, we provide only the specified information.
Technology Service Providers
Trusted technology companies are used to manage cloud storage, analytics, and customer support software. They act as data processors and are required to follow our instructions.
Game Providers
Providers including Pragmatic Play, Evolution, and JILI process gaming session data to operate slots, live casino, and other games. This information is used to confirm game results and ensure fairness.
Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new owner. We will notify you in advance if this occurs.
Cookies and Tracking Technologies
jiji uses cookies and similar technologies to improve the user experience and ensure the proper functioning of services.
5.1 Cookies We Use
- Essential Cookies: Required for login sessions and security. Without these, the site will not function properly.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytics Cookies: Collect anonymised data to understand which parts of the site are used most.
- Security Cookies: Help with fraud detection and account protection.
5.2 Cookie Control
You can block or delete most cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some important features of the site.
Most modern browsers offer cookie management settings. Visit your browser's help section for details.
Data Security Measures
jiji makes the security of your information a top priority. We have implemented industry-standard technical and administrative measures:
Encryption
All your personal and financial information is transferred using SSL/TLS encryption. Stored sensitive data is also kept in an encrypted state.
Access Controls
Only authorised staff can access the relevant information. Every access is logged and reviewed regularly.
Security Testing
Our systems are regularly tested for security vulnerabilities. Periodic security audits are conducted by external specialists.
Secure Data Centres
Our servers are housed in secure data centres with 24-hour physical security, firewalls, and continuous monitoring.
6.1 What We Do in the Event of a Data Breach
If a data breach occurs and it poses a high risk to your rights or freedoms, we will notify you as soon as possible in accordance with applicable law. The notification will include the nature of the incident, potential impact, and details of the steps we have taken.
Data Retention Period
jiji retains your information only for as long as is necessary to provide services, meet legal obligations, or serve legitimate business purposes.
7.1 Retention Criteria
- Active Account Data: Full information is retained for as long as the account remains active.
- Transaction Records: Financial records are retained for an extended period in accordance with legal requirements.
- After Account Closure: When an account is closed, most information is deleted within a specified period, though some information may need to be retained due to legal obligations.
- Analytics Data: Anonymised analytics data may be retained for an extended period.
- Customer Service Communications: Support-related conversations are retained for a limited period.
Your Rights and Controls
You have several important rights over your personal information. jiji respects these rights and helps you exercise them:
Right to Know
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Correction
You have the right to correct any inaccuracies in your information. Data can be updated through account settings or via customer support.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object
You have the right to object to processing of your information that is based on legitimate interest. Objections to direct marketing will always be accepted.
Right to Portability
You may request to receive the information you have provided in a structured, commonly used format, or to have it transferred elsewhere.
Right to Restriction
In certain circumstances, you may request that processing of your information be restricted, such as when the accuracy of the information is in dispute.
8.1 How to Exercise Your Rights
To exercise any of the above rights, please contact our customer support team. We will respond to your request within 30 days. For complex requests, this period may be extended by up to two months — you will be informed in advance if this is the case.
Protection of Minors
9.1 Age Limit
All services at jiji are intended solely for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21. We verify age at the time of account registration.
If we become aware that information from a minor has been collected in error, that information will be deleted immediately and the associated account will be closed.
9.2 Responsible Gaming
jiji takes responsible gaming very seriously. We believe that building healthy and controlled gaming habits is important for every player. To learn more, visit our Responsible Gaming page — it has detailed information on setting limits, self-exclusion, and getting support.
International Data Transfer
To provide our services, some data may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that your data is protected by adequate security measures.
10.1 Protective Measures
- Contractual protections are in place for international data transfers.
- Third-party service providers are contractually bound to follow our privacy standards.
- All international data transfers are made through encrypted connections.
- Third-party security practices are reviewed on a regular basis.
Policy Changes and Updates
jiji may update this privacy policy as needed. Changes may be made due to service improvements, changes in law, or business requirements.
11.1 Notice of Changes
For significant changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the site.
Continued use of the service after any changes will be taken to mean that you have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your data, please contact us.
Live Chat: Use the live chat option on the website — our support team is available 24/7 in both Bengali and English.
Email: [email protected]
We generally respond to requests within business days. Formal data protection requests are responded to within the applicable legal timeframe.
12.1 Answers to Common Questions
Answers to common questions about this privacy policy may be found in our FAQ section. It contains answers to various frequently asked questions on accounts, payments, and security.